At ID1 Form Verification Online, we take fraud prevention, identity security, and regulatory compliance extremely seriously.
Our service is designed to meet HM Land Registry requirements while protecting against identity theft, impersonation, and property fraud.
We reserve the right to refuse, suspend, or terminate any verification where concerns arise.
Zero Tolerance Approach to Fraud
We operate a strict zero tolerance policy towards:
- Identity fraud
- Impersonation
- Use of false or misleading information
- Use of forged, altered, or invalid documents
- Coercion or duress during the verification process
Where we suspect fraud or irregular activity, we reserve the right to:
- Refuse to complete the verification
- Cancel the appointment without notice
- Retain any fees paid (where work has commenced)
- Report the matter to relevant authorities where appropriate
Personal Attendance Requirement
Our service is strictly for the individual whose identity is being verified.
You must:
- Book the appointment yourself
- Attend the video call personally
- Provide your own valid identification documents
We do NOT accept:
- Bookings made on behalf of another person
- Third-party intermediaries (including friends, family, or agents)
- Situations where the individual cannot personally participate
Where we identify that a booking has been made by a third party, we reserve the right to refuse the verification.
Identity Verification Standards
All identity checks are conducted in line with:
- HM Land Registry Practice Guide 67
- Digital Identity Standards (Safe Harbour)
- Anti-Money Laundering (AML) principles
As part of this process, we may use:
- Biometric identity verification (via Credas or equivalent)
- Facial recognition technology
- Live video verification checks
- Document authentication systems
We reserve the right to request additional evidence where necessary.
Valid Identification Requirements
You must provide:
- A valid, in-date passport (mandatory for ID1 verification)
- Clear, high-quality images of your documents
- Supporting documentation where requested
We do not accept:
- Driving Licence
- Expired identification
- Screenshots or altered images
- Documents that cannot be independently verified
Where invalid or unsuitable ID is provided, the verification will not proceed.
Suspicious Activity & Red Flags
We actively monitor for signs of fraud, including but not limited to:
- Mismatched personal details
- Unusual behaviour during video calls
- Reluctance to engage or answer verification questions
- Third-party interference during the process
- Repeated failed verification attempts
If any concerns arise, we may:
- Pause or terminate the session
- Request further checks
- Decline to proceed
No Guarantee of Acceptance by Third Parties
While our service complies with HM Land Registry guidance, individual solicitors, conveyancers, or firms may have their own internal requirements.
- Third-party refusal to accept documentation
- Requests for additional or alternative verification methods
Record Keeping & Audit Trail
For compliance and fraud prevention purposes, we retain:
- Identity verification records
- Digital audit logs
- Video verification evidence (where applicable)
These may be used:
- To respond to Land Registry requisitions
- To verify authenticity if challenged
- To assist in fraud investigations
Right to Refuse Service
We reserve the absolute right to refuse to provide our services where:
- We are not satisfied as to the identity of the individual
- There is any suspicion of fraud or misuse
- The process cannot be completed to regulatory standards
- Our terms are not complied with
Reporting & Legal Obligations
Where appropriate, we may report suspicious activity to:
- HM Land Registry
- Law enforcement agencies
- Regulatory bodies
This is done in accordance with our legal and professional obligations. If you have any questions regarding our fraud prevention procedures, please contact us before booking.