We aim to provide a professional, efficient and high-quality service at all times. However, if you are unhappy with any aspect of the service you have received, we would like to hear from you so that we can try to resolve the matter as quickly as possible.
Making a complaint will not affect how we handle any current or future services you request from us.
How to Make a Complaint
If you have a complaint about our service, please contact us with the details of your concerns.
You can do this by writing to us or emailing us at:
Umaad Sheikh Law Ltd
Trading as Umaad Sheikh Solicitors
Woodgrange House,
46 Woodgrange Road
London E7 0QH
Email: law@umaadsheikh.co.uk
Telephone: 0207 096 6448
Please include:
- your name
- details of your appointment or booking
- a description of your complaint
What Happens Next
- We will acknowledge your complaint within five working days of receiving it.
- We will review the matter and investigate your complaint.
- We aim to provide a full written response within eight weeks of receiving your complaint.
Where appropriate, we may offer an explanation, apology, or other resolution where justified.
If You Are Not Satisfied
If you remain dissatisfied after receiving our final response, you may refer your complaint to the Legal Ombudsman, who is an independent organisation that investigates complaints about legal services.
You must normally bring a complaint to the Legal Ombudsman:
- within six months of receiving our final written response, and
- no later than one year from the date of the act or omission, or
- one year from when you should reasonably have known there was cause for complaint.
Contacting the Legal Ombudsman
Legal Ombudsman
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Address:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Concerns About Professional Conduct
If you are concerned about a solicitor’s professional conduct, such as dishonesty or a breach of professional rules, you may report the matter to the Solicitors Regulation Authority.
Solicitors Regulation Authority
Website: www.sra.org.uk
Telephone: 0370 606 2555
Important Note About the Service
The service provided through this website is limited to identity verification for HM Land Registry forms ID1, ID2 and ID5. The solicitor does not provide legal advice or act in any property transaction unless separately instructed.
Technical and Identification Issues
Identity verification appointments are conducted remotely using secure video technology and identity verification systems.
In order for verification to be completed successfully, clients must ensure they have:
- a stable internet connection
- a compatible device with camera access
- valid and acceptable identification documents
Where verification cannot be completed due to internet connectivity issues, device incompatibility, poor video quality, or unacceptable identification documents, it may not be possible to complete the verification during the scheduled appointment.
In such circumstances, a new appointment may be required.