Privacy Policy
Effective Date: 23 June 2025
At ID1 Form Verification Online, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and related services. These services include identity verification support for completing HM Land Registry Forms ID1, ID2, and ID5, which are carried out by a qualified solicitor.
1. Information we collect
We may collect the following types of information:
Full name
Email address
Phone number
Postal address
Identification documents submitted for ID1, ID2, or ID5 verification
IP address and browser/device information
Consent records and verification logs (e.g. video call attendance, timestamps)
2. How we use your information
Your personal data is collected and processed for the following purposes:
To facilitate and manage your identity verification appointment with a qualified solicitor
To issue secure links (e.g. Credas) for uploading ID documents
To comply with legal and regulatory obligations (e.g. HM Land Registry ID requirements)
To respond to enquiries or support requests
To improve user experience and the functionality of our website
3. Legal basis for processing
We process your data under the following legal bases:
Contractual obligation – to deliver the verification service you requested
Legal compliance – to meet obligations under HM Land Registry and SRA requirements
Legitimate interests – to manage fraud risk and improve our service
Consent – where applicable (e.g. marketing preferences, cookie use)
4. Data sharing
We do not sell or rent your data. Your personal data may be shared:
With qualified solicitors responsible for conducting the ID verification
With secure third-party service providers (e.g. Credas for ID verification, Zoom for video calls)
With regulators or law enforcement, if legally required to do so
Each third-party provider is contractually bound to comply with UK GDPR and handle your data securely.
5. Data security
We implement strict technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse. This includes secure file transfers, encryption, and time-limited access to sensitive data.
6. Data retention
We retain your personal data for as long as required:
To complete the verification service
To comply with legal recordkeeping obligations (typically 6 years)
To protect against fraud and professional liability
7. Cookies and analytics
Our website uses essential cookies and may use analytics tools to track user behaviour. These help improve site functionality and monitor usage trends. You can adjust cookie preferences through your browser settings.
8. Your rights
Under UK GDPR, you have the right to:
Access a copy of the personal data we hold about you
Request correction of inaccurate or outdated data
Request deletion of your data (subject to legal obligations)
Withdraw consent, where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new effective date. Continued use of our services indicates your acceptance of the updated policy.
For questions about this policy or to exercise your rights, please contact us at:
Email: info@id1formverificationonline.co.uk